Effective Date: August 4, 2026
Last Updated: August 4, 2026

1. Introduction

Welcome to the Privacy Policy of Karunamayi Holistic Inc. (“Karunamayi Holistic“, “we“, “our“, or “us“). We are a Canadian digital marketing, web development, and information technology company dedicated to helping businesses strengthen their online presence through innovative digital solutions.

Our services include, but are not limited to, website design and development, e-commerce solutions, search engine optimization (SEO), Google Business Profile optimization, social media marketing, Google, Meta and LinkedIn advertising, branding, graphic design, video production, content creation, AI-powered business solutions, and related digital consulting services.

We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our website visitors, prospective clients, existing clients, business partners, and service providers. We recognize the importance of safeguarding personal information and are dedicated to handling it responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains:

  • What personal information we collect.
  • How and why we collect it.
  • How we use, store, and protect your information.
  • When we may share your information with trusted third parties.
  • Your rights regarding your personal information.

Karunamayi Holistic Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation, including Quebec’s Law 25, Alberta’s Personal Information Protection Act (PIPA), and British Columbia’s Personal Information Protection Act (PIPA). Where we send commercial electronic messages, we also comply with Canada’s Anti-Spam Legislation (CASL).

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, information collected automatically when you visit our website, and information obtained through third-party marketing and advertising platforms that help us deliver and improve our services.

Information You Provide Directly

When you contact us, request a consultation, or engage our services, we may collect the following information:

  • Name
  • Email address
  • Telephone or mobile number
  • Company or business name
  • Billing and payment information (processed securely through third-party payment providers where applicable)
  • Information submitted through contact forms, enquiry forms, or consultation requests
  • Project files, documents, and business information required to deliver our services
  • Brand assets including logos, graphics, images, and videos
  • Website login credentials provided by you for maintenance or development purposes
  • Domain name, DNS, hosting, email, and related technical information required to provide our services

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on the website, referring websites, and user interactions
  • Analytics and performance data collected through cookies and similar technologies

Marketing & Advertising Platforms

Depending on the services we provide, we may use trusted third-party platforms to analyse website performance, manage digital marketing campaigns, and improve user experience. These platforms may collect certain information in accordance with their own privacy policies.

Examples include:

  • Google Analytics
  • Google Ads
  • Meta Business Suite and Meta Ads
  • LinkedIn Ads
  • Google Business Profile
  • Email marketing platforms such as Mailchimp or similar providers

We do not knowingly collect sensitive personal information unless it is necessary to provide our services or required by law.

3. How We Use Your Information

We collect and use personal information only for legitimate business purposes and to provide the services requested by our clients. Depending on your interaction with us, we may use your information to:

  • Respond to enquiries, consultation requests, and support enquiries.
  • Provide website design, web development, and e-commerce solutions.
  • Deliver search engine optimization (SEO) and local SEO services.
  • Manage and optimize Google Business Profiles.
  • Create and manage social media marketing campaigns.
  • Plan, manage, and optimise Google, Meta, and LinkedIn advertising campaigns.
  • Create branding, graphic design, promotional materials, and visual content.
  • Produce and edit marketing videos and digital media.
  • Communicate with clients regarding projects, quotations, invoices, updates, and support.
  • Process billing, invoicing and account administration and maintain business records.
  • Improve our website, services, user experience, and overall website performance.
  • Protect our systems, website, clients, and users against fraud, unauthorised access, misuse, or other security threats.
  • Comply with applicable legal, regulatory, accounting, and contractual obligations.

We do not sell, rent, or trade your personal information to third parties. Your information is used solely for the purposes described in this Privacy Policy or where otherwise required or permitted by applicable law.

4. Consent

Karunamayi Holistic Inc. collects, uses, and discloses personal information only with your knowledge and consent, except where otherwise permitted or required by applicable law. By providing your personal information or using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Express Consent

Express consent is obtained when you voluntarily provide your clear and affirmative permission. Examples include:

  • Completing and submitting a contact or enquiry form.
  • Requesting a consultation, quotation, or our services.
  • Subscribing to newsletters or marketing communications.
  • Signing a service agreement or providing written authorization.

Implied Consent

In certain circumstances, consent may be implied where it is reasonable to do so. For example, when you contact us to request information, engage our services, or provide information necessary for us to complete a project, we may use your personal information for those purposes without obtaining additional consent.

Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal, contractual, or regulatory obligations. To withdraw your consent or update your communication preferences, please contact us using the details provided in the Contact Us section of this Privacy Policy.

Please note that withdrawing consent may limit our ability to provide certain products, services, or ongoing support where the information is necessary to fulfil our contractual obligations or comply with applicable laws.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, enhance website performance, analyse visitor behaviour, and support our digital marketing activities. These technologies help us understand how visitors interact with our website so we can continually improve our services.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and provide a more personalised browsing experience.

We may use cookies to:

  • Enable essential website functionality.
  • Remember user preferences and settings.
  • Improve website performance and user experience.
  • Maintain website security and reliability.

Analytics

We may use analytics services, including Google Analytics, to better understand how visitors use our website. Analytics tools may collect information such as pages visited, time spent on the website, referring websites, device type, browser type, and general geographic location. This information is used in aggregate form to improve our website, services, and overall user experience.

Advertising Pixels

Where applicable, we may use advertising and remarketing technologies provided by trusted third-party platforms, including Google Ads, Meta (Facebook & Instagram), and LinkedIn. These technologies may use cookies or pixels to measure advertising performance, improve campaign effectiveness, and deliver more relevant advertisements.

We do not use these technologies to sell your personal information.

Browser Controls

Most web browsers allow you to manage, block, or delete cookies through your browser settings. You may choose to disable cookies at any time; however, doing so may affect certain features or functionality of our website.

Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar tracking technologies on your device.

6. Email Marketing

Karunamayi Holistic Inc. is committed to responsible email communication and complies with Canada’s Anti-Spam Legislation (CASL). We only send commercial electronic messages where we have obtained the appropriate consent or where otherwise permitted by applicable law.

Newsletters

If you choose to subscribe to our newsletter or other email communications, we may periodically send you information including company news, industry insights, digital marketing tips, service updates, promotional offers, and other content that may be of interest to you.

Promotional Emails

From time to time, we may send promotional emails regarding our services, new offerings, special announcements, educational content, or business updates. We will only send these communications where we have your express consent, implied consent, or another lawful basis as permitted under applicable legislation.

We do not sell or share our email subscriber lists with third parties for their own marketing purposes.

Unsubscribe

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly using the information provided in the Contact Us section of this Privacy Policy.

We will process unsubscribe requests promptly in accordance with applicable legal requirements. Please note that even if you opt out of marketing communications, we may still send important administrative or service-related emails relating to ongoing projects, invoices, support requests, account matters, or legal obligations.

7. Sharing Information with Third Parties

Karunamayi Holistic Inc. values your privacy and does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share personal information only when necessary to provide our services, operate our business, comply with legal obligations, or protect our legitimate interests.

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services. These providers are granted access only to the information necessary to perform their services and are required to maintain appropriate security and confidentiality measures.

Examples of service providers may include:

  • Website hosting providers and cloud infrastructure services.
  • Domain registration and DNS management providers.
  • Payment processing providers for secure payment transactions.
  • Email communication and email marketing platforms such as Mailchimp or similar providers.

Marketing & Analytics Platforms

Depending on the services we provide, we may use trusted third-party marketing and analytics platforms to measure website performance, manage advertising campaigns, and improve our digital marketing services. These platforms process information in accordance with their respective privacy policies.

These platforms may include:

  • Google Analytics
  • Google Ads
  • Google Business Profile
  • Meta Business Suite and Meta Ads
  • LinkedIn Ads

Professional Advisers

Where necessary, we may disclose information to professional advisers including accountants, auditors, legal counsel, or other consultants for legitimate business, legal, accounting, or regulatory purposes.

Legal Requirements

We may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or governmental request, or where necessary to protect our legal rights, property, clients, website, or the safety of others.

We require our third-party service providers to implement appropriate safeguards designed to protect personal information and to use it only for the purposes for which it has been shared.

Some of our trusted third-party service providers may store or process information outside Canada, including in the United States or other jurisdictions. Where this occurs, we take reasonable steps to work with providers that maintain appropriate safeguards and security measures designed to protect personal information in accordance with applicable privacy laws.

8. Data Security & Protection

Karunamayi Holistic Inc. is committed to protecting the personal information entrusted to us. We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our security measures may include, where appropriate:

  • Secure website hosting and infrastructure.
  • Restricted access to personal information on a need-to-know basis.
  • Strong password policies and secure authentication practices.
  • Regular software updates, security patches, and system maintenance.
  • Firewall and malware protection where applicable.
  • Secure handling of client files, website, hosting and account credentials, and project information.
  • Use of reputable third-party platforms and service providers that maintain appropriate security standards.
  • Ongoing monitoring and implementation of industry best practices to help safeguard information.

While we take reasonable steps to protect personal information, no method of electronic transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security. We encourage clients and website users to help protect their own information by using strong passwords, safeguarding their account credentials, and notifying us promptly if they believe their information has been compromised.

In the event of a data breach involving personal information that poses a real risk of significant harm, we will take appropriate action in accordance with applicable laws, including notifying affected individuals and relevant regulatory authorities where required.

9. Data Retention

Karunamayi Holistic Inc. retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

Retention Period

The length of time we retain personal information depends on the nature of the information and the services provided. Client communications, project files, invoices, contracts, and related business records may be retained for a reasonable period following the completion of a project or the end of our business relationship.

Legal and Accounting Requirements

Certain information may be retained for longer periods where required by applicable laws, taxation requirements, accounting standards, contractual obligations, or to protect our legal rights and legitimate business interests.

Secure Deletion

When personal information is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of the information in a manner appropriate to its sensitivity and in accordance with applicable legal and business requirements.

10. Client Projects & Portfolio

Karunamayi Holistic Inc. is proud of the work we create for our clients. From time to time, we may showcase completed projects, websites, e-commerce stores, branding, graphics, videos, digital marketing campaigns, or other creative work as part of our portfolio, website, presentations, social media, or other marketing materials.

Displaying Completed Projects

Portfolio examples are displayed solely to demonstrate our experience, capabilities, and the quality of our work. We take care to present projects professionally and respectfully.

Portfolio Usage

Unless otherwise agreed in writing, we may reference publicly available projects that we have designed, developed, optimized, managed, or otherwise contributed to for the purpose of promoting our services.

Permission

Where a project contains confidential, private, or non-public information, we will obtain the client’s permission before displaying such work or will ensure that sensitive information is removed or appropriately anonymized.

Confidentiality

We respect the confidentiality of our clients and will never intentionally disclose confidential business information, trade secrets, proprietary data, login credentials, or other sensitive information without authorization or where required by law.

Removal Requests

If a client prefers that a completed project, logo, image, testimonial, or other work be removed from our portfolio or marketing materials, they may contact us at any time. We will review all reasonable requests and, where appropriate, promptly remove or update the relevant content.

11. Your Privacy Rights

Karunamayi Holistic Inc. respects your privacy rights and is committed to providing you with reasonable access to your personal information. Subject to applicable laws, you may have the following rights regarding the personal information we hold about you.

Access

You have the right to request access to the personal information we hold about you and to receive information about how it has been collected, used, and disclosed, subject to any legal or contractual restrictions.

Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we update or correct the information. We will make reasonable efforts to ensure that your information remains accurate and current.

Data Accuracy

We make reasonable efforts to ensure that the personal information we hold is accurate, complete, and up to date. We encourage you to notify us if your personal information changes or if you believe any information we hold is inaccurate so that we can update our records accordingly.

Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to applicable legal or contractual obligations. Please note that withdrawing consent may affect our ability to provide certain products, services, or ongoing support.

Deletion

You may request that we delete or anonymize your personal information where permitted by applicable law and where the information is no longer required for legitimate business, legal, accounting, or contractual purposes.

Complaints

If you have any questions, concerns, or complaints regarding the collection, use, or protection of your personal information, we encourage you to contact us first so that we may address your concerns promptly.

If your concern cannot be resolved, you may have the right to file a complaint with the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial privacy authority, where permitted by law.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is collected, used, stored, or disclosed, please contact us using the details below.

Privacy & Data Protection Officer
Karunamayi Holistic Inc.
Toronto, Ontario, Canada

Email: privacy@karunamayiholistic.com

Website: www.karunamayiholistic.com

We are committed to addressing privacy-related enquiries promptly and will make reasonable efforts to respond within a reasonable timeframe in accordance with applicable privacy laws.

13. Children’s Privacy

Our website and services are intended for businesses, professionals, and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent, we will take reasonable steps to delete such information as soon as practicable. If you believe that a child has provided personal information through our website, please contact us so that we may investigate and take appropriate action.

14. Changes to This Privacy Policy

Karunamayi Holistic Inc. may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or applicable privacy laws.

When material changes are made, we will update the Last Updated date shown at the beginning of this Privacy Policy. We encourage visitors to review this page periodically to stay informed about how we collect, use, protect, and manage personal information.

Your continued use of our website or services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised Privacy Policy.